By accessing the 5-0 Ignite website or conducting business with us, you (the customer) acknowledge and agree to be bound by our:
5-0 Ignite reserves the right, at its sole discretion, to cancel any order and terminate further contact should we determine that our intellectual property or brand reputation is compromised. Any refund issued under these circumstances will equal the total amount paid less merchant processing fees incurred from third-party payment providers (including, but not limited to, PayPal, ZipPay, and AfterPay).
Furthermore, if a transaction is flagged for potential fraud, 5-0 Ignite reserves the right to place the order on hold pending identity verification from the purchaser.
Production & Dispatch Times
Items displayed as available on our website reflect live inventory and 5-0 Ignite strives to dispatch all orders by the next business day. However, from time to time, there may be unforeseen inventory discrepancies or delays outside our control that affect order processing, manufacturing, and dispatch. In the event of a delay longer than 3 business days, affected customers will be notified via email with an updated estimated dispatch date. Major service disruption announcements are published on our website homepage and official Facebook page.
Credit Accounts
5-0 Ignite does not offer credit accounts. All orders must be paid in full before they are dispatched.
Payment Methods & Terms
For secure transactions, payments must be completed through:
- Electronic Funds Transfer (within Australia only)
- PayPal
- AfterPay
- ZipPay
By using third-party payment providers, you agree to comply with their respective terms and conditions. 5-0 Ignite accepts no liability for technical errors, processing faults or platform issues encountered on external payment systems. Orders will commence processing only after funds have fully cleared in our account. Prices listed on our website and social media channels are subject to change without notice.
International Orders & Taxes
GST Exemption: International orders are not subject to GST (Australian Goods & Services Tax). Select your destination country at checkout and GST will automatically be removed from your order total.
Currency: All transactions and pricing are processed in Australian Dollars (AUD).
Import duties, custom fees, tariffs and taxes: The customer (recipient) is responsible for any import duties, tariffs, taxes or other fees imposed by the destination country's government upon entry. By placing an order, you acknowledge and accept these terms. If a delivery is refused or fails and the package is returned to us, the customer is responsible for all return shipping and related costs, as outlined in our Freight and Returns Policy.
Warranty
5-0 Ignite provides a limited warranty on products against defects in materials and manufacturing workmanship. This warranty is strictly non-transferable and applies solely to the original purchaser.
All 5-0 Ignite products are designed for custom, racing and off-road motorsport applications operating outside standard factory parameters and as such, do not carry the extended service life expectations of standard OEM replacement components.
The lifespan and reliability of electronic components are heavily influenced by installation quality, the condition of the vehicle’s existing wiring loom, engine grounding integrity, ECU calibration and overall operating environment. Because 5-0 Ignite has no control over how components are wired, tuned or operated once dispatched, warranty coverage is strictly limited to verified manufacturing defects.
Ignition and trigger systems: all 5-0 Ignite components shall be installed, wired and calibrated by a competent technician or tuner with appropriate experience in standalone engine management systems. It is the responsibility of the purchaser and installer to verify all pinouts, grounding integrity, base timing and ECU related settings prior to applying power to the ignition or sensor circuits.
Australian Consumer Law (ACL) notice for Australian customers: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The limited warranties set out above apply in addition to your statutory rights under the ACL.
Warranty Coverage Periods
Warranty periods commence from the original date of purchase and vary by product category:
Billet hardware & wiring harnesses: 12 months limited warranty against defects in material or manufacturing workmanship.
Ignition coils: 3 months (90 days) limited warranty against manufacturing defects.
Sensors: 30 days limited warranty against manufacturing defects.
Warranty Exclusions
This warranty does not cover product failure, damage, premature wear resulting from external factors or non-defect wear, including, but not limited to:
- Improper installation & wiring faults: Reversed polarity, incorrect pinouts, short circuits, missing pull-up resistors or connection to degraded/faulty existing wiring looms.
- ECU calibration & over saturation: Thermal breakdown or internal failure of ignition coils caused by excessive dwell times, over saturation or improper ECU settings.
- Electrical surges, power supply & grounding issues: Damage caused by poor engine-to-chassis ground straps, alternator load dumps, voltage spikes, electrical noise or failure to power sensors from a clean, regulated voltage supply (such as a dedicated ECU sensor power output) where specified.
- Physical & mechanical damage: Impact damage, stripped threads, over-torqued or under-torqued fasteners, sensor face contact with trigger wheel, excessive heat exposure or water, moisture and fluid ingress (including high-pressure engine bay washing).
- Modifications & tampering: Any product that has been disassembled, cut, re-pinned, modified or tampered with after dispatch.
- Normal wear & tear: Cosmetic blemishes, surface coating degradation (such as anodising fade or surface plating discolouration) or general wear from extreme racing environments.
- Consumable & maintenance items: Normal wear, degradation or periodic replacement of consumable service components, including, but not limited to, seals, O-rings, gaskets, rubber boots/stalks and bearings.
- Aftermarket component compatibility & fitment adjustments: 5-0 Ignite products are engineered and reverse-engineered around factory OEM specifications and tolerances. Fitment or alignment discrepancies arising when fitting our components alongside third-party aftermarket parts including, but not limited to, aftermarket oil pumps, harmonic balancers/dampers, cam gears or valve covers are not manufacturing defects. It is the responsibility of the customer or installer to check clearances and carry out minor shimming, spacing or fitment adjustments where required.
Lodging a Warranty Claim
- Submit Your Claim: Email us with a detailed description of the issue and any troubleshooting or diagnostic steps already performed. Please attach your original tax invoice along with clear photos or videos demonstrating the fault.
- Return for Inspection: At 5-0 Ignite’s discretion, we may require the component to be returned for physical inspection and bench testing. Initial return shipping costs are the responsibility of the buyer; however, these costs will be reimbursed if a manufacturing defect is confirmed (please retain a copy of your postage receipt).
- Shipping & Transit Responsibility: All warranty returns must be sent via a trackable freight service with adequate transit insurance and proof of delivery. 5-0 Ignite accepts no liability for items lost or damaged in transit.
- Provide Tracking Details: Once dispatched, please email your shipment tracking number to our team so we can monitor its arrival.
- Inspection & Assessment: Upon receipt, our technical team will test and inspect the component and contact you with our findings.
- Approved Claims: If the component is confirmed to have a manufacturing defect, 5-0 Ignite will send out a replacement item at our expense and reimburse your reasonable return postage costs.
- Non-Faulty / Excluded Items: If bench testing confirms the item is functioning correctly or if the failure was caused by installation error, tuning or non-covered damage, return postage will not be reimbursed. The customer will be required to cover return freight charges to have the item shipped back.
Liability Disclaimer
To the maximum extent permitted by law and subject to your non-excludable rights under the Australian Consumer Law:
Products supplied by 5-0 Ignite are designed for custom, racing and off-road motorsport applications and may not comply with legal requirements for public road vehicles in your state, territory or country. It is the purchaser’s responsibility to ensure compliance with local road regulations prior to installation.
5-0 Ignite, along with its officers, directors and employees, shall not be liable for any injury, death, indirect, incidental or consequential loss or damage including damage to vehicles or engine components, loss of profit or revenue, towing, dyno hire or installation/removal labour costs arising out of the use or installation of any products supplied.
5-0 Ignite communicates directly with the original purchaser regarding order, technical and warranty matters unless otherwise agreed in writing for third-party workshop support. All ECU configuration and calibration enquiries must be directed to your tuner or ECU manufacturer’s technical support.
Any installation guides, wiring diagrams, technical comparisons or calculators published on our website or social media channels are provided as general reference guides only. While we strive for accuracy, 5-0 Ignite accepts no liability for errors, omissions or reliance placed on such reference material.
Indemnification
To the fullest extent permitted by law, you agree to indemnify and hold harmless 5-0 Ignite and its related entities against all claims, liabilities, damages, losses, and expenses (including reasonable legal costs) arising out of your breach of these Terms and Conditions, improper installation, modification or unlawful on-road use of our products.
Promotions and Discounted Sales
5-0 Ignite reserves all rights in relation to promotional offers and discounted sales advertised on our website or official social media channels. Promotions are valid strictly within the dates specified in the relevant advertisement and cannot be applied retroactively to prior orders. 5-0 Ignite reserves the right to modify, extend or withdraw any promotion or discount offer at any time without prior notice.
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