Contact Us

Our direct contact details can be found under the 'about us' tab, alternatively, you may reach out to us via Facebook messenger.

 

FOR TECHNICAL SUPPORT - In order for us to assist you without delay, email us directly with the following:

  • Order number
  • Detailed description of the assistance you require
  • Relevant photos or videos
  • ECU tune file
  • Engine parameter datalog file
  • Oscilliscope log file

 

FREQUENTLY ASKED QUESTIONS

1. Sponsorship 

Current sponsorship application status is closed.

We are committed to partnering with individuals and teams who share our passion for performance, innovation and the automotive community. Our sponsorship program is designed to build long term, mutually beneficial relationships that help both parties achieve their goals through brand exposure, product development and community engagement.

To ensure that each partnership aligns with our brand values and marketing objectives, sponsorship applicants are required to submit a professional proposal outlining their vehicle build, motorsport involvement, future plans, social media presence, audience demographics, engagement statistics and any other relevant promotional opportunities. This information allows us to evaluate how a potential partnership can create value for both parties.

2. Is (particular product) in stock?

All in stock products will show as 'in stock' on the product page. Should a product be out of stock, you will not be able to put it into the cart nor proceed with the checkout process.

3. I have made a purchase, when will it be dispatched and where is my tracking number?

We have a very high rate of dispatching your order on the next business day if the item shows as 'in stock' at the time of order. Tracking details are sent to your email once the shipping consignment has been generated (usually mid-night local Western Australia time). If you didn't receive your tracking details, please ensure that you CHECK your email folders including the junk/spam folder and check that your inbox matches the email address used for the order. We do not ship on weekends.

4. Do 5-0 Ignite ship internationally? My country is not shown on the drop down box.

Yes, we ship internationally via DHL express. If your country is not shown as available, please contact us.

5. Do you sell just the mounting adapter / parts of a trigger kit / individual parts?

NO, unfortunately we do NOT sell individual parts of a kit or items that are not listed in the webstore.

6. I've purchased a product, where can I find the installation guide?

Please refer to the 'PRODUCT INSTALLATION GUIDE' tab above.

7. I'm local, is pick up an option?

Special cases only. We are online based and do not have a retail store front. We DO NOT accept walk-ins.

8. Can I arrange my own freight?

Unfortunately NOT. We have strict fixed time slots with the courier we use for dispatch. Also, shipping cost, packaging cost and handling cost are all within the total freight cost structure.

9. Does your international freight include duties and taxes?

No. The customer or recipient is solely responsible for any import duties, taxes, customs fees, brokerage charges, or other costs that may be imposed by their country's customs authorities upon importation. As customs regulations, duties, and tax rates vary between countries, 5-0 Ignite has no control over these charges and cannot provide estimates or advice regarding the fees that may be applicable to your order. We recommend contacting your local customs office for further information before placing an order. Additionally, we do not provide false customs declarations, undervalued commercial invoices, or inaccurate shipping documentation under any circumstances. For further information regarding international shipments, customs responsibilities, and returns, please refer to our Freight & Returns Policy.

10. Do you accept credit card payment?

We have PayPal as the primary payment gateway (which accepts credit card within your account), electronic funds transfer (Australian customers only, upon quote/invoice) and Buy-Now-Pay-Later option (AfterPay and ZipPay). We do not take credit card payments over the phone.

 

Email Enquiry Form Complete this form to email us your general enquiry.