Mobile USERS: Ensure to click on the 'Description' tab on the product page for more information.

ALL prices are in Australian Dollar (AUD).

Contact Us

Thank You for reaching out to 5-0 Ignite. Before sending us an enquiry, please visit the Frequently Asked Questions page as your question may have already been answered.

Our direct contact details can be found under the 'about us' tab, alternatively, you may reach out to us via Facebook.

Technical support - in order for us to assist you, email us directly with the following:

Order number
Detailed description of the assistance you require
Relevant photos or videos
ECU tune file
Engine parameter datalog file
Oscilliscope log file

Email Enquiry Form Complete this form to email us your general enquiry.

First Name

Required

Surname

Contact Phone Number

Required

Email Address

Required

Preferred Method of Contact

Message

I understand that 5-0 Ignite does NOT sell individual parts of a kit or unlisted items.

I acknowledge that technical support enquiries must be emailed directly (email address in the 'about us' section) with all the applicable details attached as listed above. Please do not use this contact form for technical support. We cannot respond or assist you without the relevant files and details.

Tracking details, order updates and replies to your inquiry may fall into your email's spam/junk folder. Please ensure to check these folders.

By visiting 5-0 Ignite’s website and engaging in business with us, you (the customer) will be deemed to have read, understood and agreed to the;

5-0 Ignite may refuse or cancel your order and terminate any further communication with you if we believe that our intellectual property and/or reputation may be at risk. Any monies paid, under such circumstances, will be refunded.

Under any circumstances that we, 5-0 ignite, deem the transaction to appear as fraudulent, 5-0 Ignite reserves the right to hold the order and request identity verification from the purchaser.

Payment

All wiring harnesses are made to order. Please allow 5 working days for order processing and manufacturing prior to dispatch. In the event of unforeseen delays, 5-0 Ignite will notify you by e-mail of the recent status and estimated dispatch date. 5-0 Ignite also provides any service disruption updates of our products on our website main page or on our facebook page.

For secure transactions, payment must be made through PayPal, AfterPay or ZipPay in which you will be subjected to their terms and conditions. 5-0 Ignite cannot be held resposible for any problems arising to faults or errors you may encounter when you are submitting payment using third party platform. 5-0 Ignite will only proceed with order processing once payment has cleared on our system.

International orders - are not applicable to pay GST. Select your country in the shipping estimate box and GST will automatically be removed.

All orders are to be made in Australian Dollars.

Prices listed on 5-0 Ignite website/social media are subject to change at any time. Prices displayed in social media are WITHOUT GST.

Warranty

5-0 Ignite performs a 2-step cross-checking process of our components against our blueprints, drawings and specifications. Our harnesses are bench tested and tagged to ensure operation and product traceability.

Items manufactured by 5-0 Ignite comes with 12-month worksmanship warranty only. Due to the nature of the products, its performance-oriented use, non-standard equipment application and other factors outside our control in which how the products are setup and tuned; 5-0 Ignite hereby expressly disclaims all warranties either expressed or implied once item(s) has been installed including any implied warranty of merchantability or fitness for a particular purpose. Upon receival and inspection of the products you've received; returns for replacement or refund (excluding shipping cost) shall only be made if the supplied goods are found to be defective (outside its advertsed state and appearance) or sent in error. Please refer to our Freight and Return Policy section for further details.

Any modification/alteration to any of the items you received from us will void any warranty or return policy immediately.

Other manufacturer's components and products sold by 5-0 Ignite may offer limited warranties, in which, 5-0 Ignite may assist in forwarding your claim but shall not be responsible for their requirements, procedures, outcomes and settlement.

Promotions and Discounted Sales

5-0 Ignite reserves all rights to all promotions and discounted sales, as advertised on our website or in social media, where 5-0 Ignite or its related entity is the promoter. Promotions and discounted sales are valid within the specific dates stated within the advertisement and may be advertised with or without your prior knowledge. 5-0 Ignite has the right to change, withdraw and terminate such promotions and discounted sales at any time.

Liability Disclaimer

Products provided by 5-0 Ignite may not comply with the legal requirements for public road vehicles in your country/state/territory. Therefore, all products are intended for racing or off-road use exclusively. 5-0 Ignite, along with its officers, directors, and employees, shall not be held liable for any incidental or consequential damages to property, vehicles, vehicle components or equipment, loss of property, vehicles, vehicle components or equipment, loss of profit or revenue, injury, or death, whether directly or indirectly related to the use and/or installation of any products supplied by 5-0 Ignite. 5-0 Ignite shall not be held liable for any labour costs and other associated costs to fit or remove of any the products supplied with or without relation to warranty.

5-0 Ignite will only respond to queries with its direct customers that have purchased the products in regard to all matters unless otherwise agreed, such as involving 3^rd party queries in such situations where technical assistance is required. All ECU-related settings must be addressed to your tuner or ECU manufacturer representative/ technical support.

Any instructions, tutorials, comparisons and calculations in our website/social media page are as-is and may not be 100% accurate. Therefore, these information shall only to be used as a mere guide where 5-0 Ignite cannot be held liable for its accuracy under any circumstances.

Indemnification

You hereby indemnify 5-0 Ignite and its related entities to the fullest extent against all liabilities, demands, damages, cause of action, cost and expenses in any related way.

5-0 Ignite is committed to ensure the personal information of its customers and other persons who may engage the use of our website are protected. By visiting 5-0 Ignite’s website and engaging in business with us, you (the customer) will be deemed to have read, understood and agreed the;

Terms and conditions Policy section
Freight and Return Policy section
Use of Website Policy section
Privacy Policy section as set out below

With recent scams going around, 5-0 Ignite will never request any payment or unrelated information from you through personal e-mail or phone call. If you suspect an interaction is a scam or have any doubts whether or not the representative is legitimate; terminate any communication immediately, record any details of the event and report the incident to us.

Collection of Personal Information

The information we collect will be used for the sole purpose of attending to your queries, supplying you with further information of our product and the delivery of the purchased products to you. The information we collect may include;

Your name
Your billing and delivery/postal address
Your phone number
Your e-mail address
Other incidental information used for ordering, payment and delivery of products from 5-0 Ignite as required

5-0 Ignite does not store or retain any debit/credit card information on our database. All our payments (including debit/credit card) are processed through PayPal or eWay, where users are subjected to their terms and conditions when using their platform.

Disclosure of Personal Information

5-0 Ignite regards any information held of its customers as strictly confidential. 5-0 Ignite does not sell, rent or trade any personal information for any purpose. 5-0 Ignite does not disclose any personal information unless it is;

Required by the law
To conduct appropriate checks for fraud
Required to carry out our obligations to you (such as freight details)
Consented by you to disclose
Legal and accounting matters (our solicitors and accountants are obliged to keep any personal information confidential)

5-0 Ignite builds and hosts its web store via MAROPOST’s e-commerce platform that provides the firewall, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all electronic information. Under no event shall 5-0 Ignite be liable for any threats and hacks that may result in personal information being stolen and used from our website/database.